Policy
Hvac Emergency Pro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request HVAC services.
Last Updated: December 2025
Hvac Emergency Pro ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms, do not access or use our website or services.
2.1 Information You Provide to Us. We collect data you voluntarily provide when you fill out contact forms, request estimates, communicate with us, subscribe to newsletters, request support, or participate in promotions. This may include your name, contact details, service preferences, property information, payment details (handled by secure third parties), and any other information you choose to share.
2.2 Information Automatically Collected. We automatically capture IP address, location data, browser type, operating system, pages visited, referring URLs, device identifiers, and cookies.
2.3 Information from Third Parties. We may receive data from business partners, service providers, social media platforms, and public directories.
Service delivery, communication, transaction processing, marketing (with consent), analytics, legal compliance, and security. This includes scheduling diagnostics, sending alerts, dispatching emergency help, refining services, and meeting regulatory requirements.
We only share information with trusted service providers (payment processors, hosting, analytics, CRM), as part of business transfers, when required by law, or to protect rights, property, or safety.
We utilize encryption, access controls, regular security assessments, and employee training. No method of online transmission is 100% secure, so absolute security cannot be guaranteed.
Depending on your location you may request access, correction, deletion, restriction, objection, portability, or withdraw consent. Contact us as listed below.
Our services are not intended for children under 13. We do not knowingly collect their data. If you believe we have, please contact us so we may delete it.
We are not responsible for the privacy practices of third-party websites linked from our site. Review their policies before providing information.
We retain information only as long as necessary to fulfill the purposes described or as required by law. When no longer needed, data is securely deleted or anonymized.
Information may be processed in countries other than your residence. We take appropriate measures to ensure adequate protection consistent with this Privacy Policy.
California residents have additional rights under the CCPA, including the right to know, delete, opt out of sale, and non-discrimination for exercising privacy rights.
We may update this Policy periodically. Material changes will be posted on this page with an updated "Last Updated" date.
Email: support@hvacemergencypro.com
Phone: (888) 217-2441
Operator: BLACK RUBY LIMITED, Karaiskaki, 11, Flat/Office 301, Strovolos, 2012, Nicosia, Cyprus